What is the first thing you expect from an online retailer like Amazon? A wide range of products! We at GRCS help to drive Amazon’s mission to carry earth’s largest selection. We are responsible for ingesting product information from multiple manufacturers, product vendors and third party sellers across the globe in order to build the product catalog you see on Amazon’s websites, and we are simultaneously building the next-generation Retail Catalog Systems that will help us to do this more quickly and accurately. At GRCS, we deal with a large volume of data about products, varied types of products (everything from books to groceries), varied types of data formats and a large number of data sources. Every day, we work together to solve challenges in data mining, machine learning, large scale distributed systems, web applications and domain specific programming languages.

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The Selection Monitoring team helps to discovering, prioritizing and driving new selection for the Amazon platform. We own the entire set of tools and platforms that enable expansion of selection across product lines and marketplaces. Our team works on solving information retrieval and data mining problems to extract structured-data from unstructured-content and architecting large-scale real-time distributed systems for driving execution of closed loop processes. The team in India brings together people with a talent in engineering, analytics and operations to develop innovative solutions for Amazon.

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Retail Business Services is an integral part of Amazon’s product lifecycle and buying operations. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog by developing systems that define, gather, analyze and distribute intelligence on dimensions relevant to automation. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

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The Pricing Analytics and Operations team builds mechanisms in the field of competitive and strategic intelligence to empower Amazon to make the right informed decisions. The team in Chennai develops systems that automatically prioritize work flows, automate data analysis and error detection, and score and distribute intelligence on dimensions relevant to our customer.

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Do you want to work on Kindle, world’s bestselling e-reader, and Kindle Fire, the exciting new tablet for web, movies, apps, games and more.

The Kindle device software team at Chennai has been deeply involved in developing and shipping embedded software that goes in these devices, which are used by millions of consumers worldwide.

As part of this team, you’ll enjoy the opportunity and challenges to solve complex problems that provide the best customer experience for Kindle customers.

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Kindle is a revolutionary device that enables books to be delivered in less than 60 seconds. Kindle maintains the most important feature of book by disappearing in the hands of a reader and letting them into author’s world. The Kindle format makes this possible, ensuring the Kindle reader has a very fast, smooth, rich reading experience. The Kindle Format team in Chennai is reshaping the reading experience of the current and the future generations! In order to ensure we have every book, ever written in any language on Kindle, we need to make creating Kindle content very easy. This is a complex problem because we need to strive to understand the various source formats, and convert them with high quality. The team in Chennai provides easy tools which enable these conversions with high quality. The team works on a variety of Kindle Publishing Tools, find here.

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“Whispersync, our Kindle service designed to ensure that everywhere you go, no matter what devices you have with you, you can access your reading library and all of your highlights, notes, and bookmarks, all in sync across your Kindle devices and mobile apps. The technical challenge is making this a reality for millions of Kindle owners, with hundreds of millions of books, and hundreds of device types, living in over 100 countries around the world—at 24x7 reliability ... To paraphrase Arthur C. Clarke, like any sufficiently advanced technology, it’s indistinguishable from magic.” - Jeff Bezos, Founder & CEO Amazon.com (Annual Letter to Shareholders 2010)

What more to mention about Whispersync than the above quote from our founder CEO Jeff’s annual letter to shareholders. The team in Chennai works on the design, development and testing of this service end to end.

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Amazon digital business is growing steadfast in the recent years. Launching new Kindle devices like Kindle Touch and Kindle Fire, launching Kindle stores in new marketplaces and increasing the selection across Kindle eBooks, Amazon Instant Video, Amazon MP3 and the Amazon Android Appstore only substantiate the fact that Amazon customers are consuming more and more digital contents through Kindle devices. Digital Platform Services lies at the core of this Amazon Digital business. The onus of the Platform Services is to provide a robust, reliable set of infrastructure components that are highly available and are attractive enough to continue to build the Amazon Digital business upon.

In Amazon Chennai, we work on some of these most important infrastructure components:

Device Management Systems (DMS) is the heart of Digital Platform Services. It is a set of highly scaled services that provide a compelling device experience throughout the time a device is associated with the customer. DMS exposes a great set of hardened, simplistic interfaces that hide the utmost complexity of business logic hidden behind those interfaces. Some of the critical functionalities that DMS enables are - a) helping provide a personalized device, content purchase experience right from the instant the customer ordered the device, b) enabling registration of the device (aka device-account creation) to the customer, c) handling security of the device by managing device credentials and device authentication and d) managing the complete lifecycle of the device and the device account.

The challenges lie in the fact to continuously innovate and massively scale while maintaining the APIs simple and attractive to use. Since some of these offerings from DMS define the initial experience of the customer with the device, the high-availability needs of DMS are by themselves interesting challenges to ponder about that lead us to innovative crazy ideas.

Lots of innovation happens in Digital Platform Services in how efficiently and reliably communication happens between the devices and the services at scale. In Digital Platform Services, we own a massively built asynchronous messaging platform, called the Device Messaging Platform (DMP) that makes communication between the devices and the Amazon services simple, scalable and reliable. DMP allows the service owners or the device-software owners just send/receive the messages they are interested in rather than worrying about the innate challenges involved in persisting, efficiently transmitting, appropriately routing, guaranteed delivering, etc. DMP amply owned these challenges and wrapped them into a single platform solution by building a highly reliable, scalable and robust messaging platform. We continue innovating in this space to better meet the scaling demands of new Amazon devices and the new Amazon service offerings.

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The Kindle Cross Platform team helps develop applications that allow users to "Buy once, Read Anywhere".

You don't need to own a Kindle device to enjoy Kindle books. Download one of our free Kindle apps to start reading Kindle books on all your devices.

The Kindle app is available for major smartphones, tablets, and computers. That means with our free Kindle Reading apps, you can buy a Kindle book once, and read it on the most popular devices with the Kindle app installed. The team at Chennai offers an exceptional opportunity to work on some of these industry-leading e-book reader apps.

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Kindle users can find applications across various categories (word games, interactive fiction, educational, card games, adventure, board games, productivity and many more) to use on Kindle.

The KDK team in Chennai manages the developer portal where application developers can get all the required resources to develop the applications for e-ink Kindles and submit their applications. This portal includes the forum where the developers and discuss the challenges and get the solutions.

The game experts team here reviews and test every application and maintains very high quality bar. Every individual application undergoes rigorous testing cycles which ensure that the application is stable, bug-free and suitable for the Kindle users.

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The Kindle periodicals team’s mission is to create the best Newsstand experience in the world for magazines, newspapers and periodical apps. We own hosted, standalone applications as well as platform services. We contribute in improving customer (newsstand) experience across multiple platforms. We collaborate and serve with both internal and external clients (Operators, Publishers, Vendors, as well as third parties) each having unique and challenging needs from technical and business perspective.

Some of the big projects we work on are architectural improvements around ingesting and distributing content, improving customer experience – easy content accessibility across platforms, competitive content pricing, intuitive reading experience, provisioning rich set of tools. We actively champion adoption of new and exciting file formats and consistently strive to exceed customer expectations. Working in this team will involve understanding concepts such as hashing, databases, interactive web applications, making architectural choices which will shape the future of highly scalable, available, innovative robust and business-critical services and building them using Object Oriented languages on Unix flavored platforms.

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Kindle Direct Publishing (KDP) is a self-service, easy-to-use and free platform for authors to independently publish their books on Kindle globally. Using KDP, independent (indie) authors retain their rights, earn up to 70% royalty and can make books available in the Kindle store within 24 hours of submission. KDP offers fully localized versions of KDP featuring localized UI, pricing, payments, reporting and customer service for US, UK, DE, FR, ES, and IT marketplaces. KDP books consistently reach the best seller lists globally. For example, in .com, #1 and #4 bestselling Kindle books of 2011 were from KDP.

The KDP India team (Chennai) is deeply involved in all the Globalization and Business Innovation initiatives of KDP, working to solve interesting problems in enabling multi-marketplace stacks, scaling and performance and Operation excellence challenges.

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Think of running 1000s of test cases in 5 languages (and growing), 6 types of eInk devices, Kindle Fire, iPad, iPhone and Android phones/tablets. Kindle Store is the application on the devices and web which gets money for Amazon. It provides our customers, the ability to search and discover the content, purchase the content and manage their Kindle. Automation team of Kindle Store develops test frameworks and test scripts to enable 1000s of test cases to run on different devices and on the browser using User Agents. Besides the UI level automation, the framework talks to a host of backend services to validate the test result and go deep into locating the cause of failure. Our test automation solution is used to launch each new device, new country store, new features on existing stores besides maintaining the quality of existing stores through weekly regression testing.

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