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Software Development
  • Software Development Engineer I & II - Chennai

    SDEs at Amazon should be able to:

    • Design and build extremely reliable, scalable and high performing enterprise systems in about one-third the time that most competent people think possible.
    • Possess an extremely sound understanding of areas in Computer Science such as Algorithms, Object Oriented Design, Distributed Systems, Transaction Processing, Search and Information Retrieval and Operating Systems.
    • Be able to write Amazon quality code in an object oriented language (preferably Java).
    • Bring 3-8 years of software engineering and product delivery experience, with strong background in algorithms and high performance distributed systems.


    B.E/B.Tech/M.E/M.Tech/Ph.D degree in computer science or related fields, or equivalent experience, is required



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  • Technical Architect ( Software Development Engineer III )
    • Advanced software development and technical leadership capabilities. Strong system architect with standard-setting software development skills. Expert proficiency in one or more areas.
    • Advanced knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
    • Capable of independent full systems design, including requirements gathering, specifications, and coding.
    • Capable of playing a technical leadership role for complete product cycles. Has built and delivered complex systems that leverage our technology platform and work well with other company systems.
    • Capable of applying advanced software development theory and skills to architect, design and build complex systems.
    • Heavily involved in scoping the technical requirements for a new project, and identifying the appropriate technology solutions for each project.
    • Will work very closely with other technical leads to make sure that the pieces of the complex system work well with the other dependent systems.
    • Work requires significant creativity and judgment.
    • Ability to work independently with little review by more senior engineers. Would play a significant role with engineering managers to determine potential risks to a schedule. Would help develop long-term department technology strategies and significantly influences the cross-company engineering processes and standards. Should be able to influence engineering best practices.
    • Skilled consensus builder. Should be able to work very closely with end users to make sure the application or system meets the needs of the business. Would play a consultative role with other senior engineers/engineering managers on broad technology decisions
    • Mentor, develop, and train engineers. Would play a significant role in hiring great engineers.
    • B.S. degree or higher in Computer Science, Engineering, Mathematics. 8-15 years of relevant, broad engineering experience.


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  • Business Analyst
    • Demonstrate through technical knowledge on Statistical modeling, Probability and Decision theory, Operations Research techniques and other quantitative modeling techniques
    • Understand the business reality behind large sets of data and develop meaningful models
    • Connect with business problems related to buyer and seller risks and fraud management and develop cutting edge algorithms for risk mitigation
    • Work closely with developers in clearly giving them the requirements towards deploying the algorithms and models in real time detection engines
    • Perform ad hoc analysis time to time to understand new trends in risk modeling and fraud patterns
    • Innovate by adapting new modeling techniques and procedures
    • Take end to end ownership in thoroughly understanding the business problems and translating that into algorithms

    Qualifications:

    • MS required, PhD desired in either Industrial Engineering or Operations Research or Computer Science
    • Over 3 years of relevant risk management/analytics, financial modeling, credit & reporting experience, preferably in a commercial lending business
    • Proven track record in understanding business problems and developing effective algorithms and solutions
    • Knowledge of at least one major statistical data analysis systems like SAS or SPSS
    • Ability to process large data sets from multiple data sources
    • Prior experience in developing models for credit review, internal audit, and/or commercial underwriting is strongly preferred
    • Experience in Predictive Analytical modeling such as forecasting using time series or any other such techniques is preferred
    • Strong analytical mindset with willingness to Innovate
    • Ability to work closely with highly qualified professional as a team
    • Familiarity in working with SQL/C++ is preferred
    • Comfortable in working with multiple operating systems
    • Display entrepreneurial spirit in working
    • Ability to work efficiently and effectively in fast paced environment with tight deadlines
    • Willingness to Travel


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  • Retail Development Manager

    Amazon.com is looking for a Senior Development Manager to create and drive programs focused on extracting structured data from unstructured content, mostly online sources. This position will be located in Chennai, India.
     
    In 2006, Amazon opened the doors of its Chennai Development Center by creating the Online Monitoring Team. The Online Monitoring team collects information from a variety of online sources through automated web crawlers and propagates it to the Retail Business teams and other systems within Amazon.com. This information is used to enhance Amazon's selection of product offerings and help it to be a low priced destination for millions of unique products.
     
    The Development Manager will be resposible for managing a team of highly competent 8-10 engineers focused on expanding the capabilities of the Online Monitoring system to deliver additional services for Amazon.com.  This person will also be responsible for ensuring various system-level and business-level SLAs are met, while maintaining an unrelenting focus on quality and throughput. This person will have regular interactions with various internal business-owners to help prioritize tasks/projects, handling system issues and managing communication across all stakeholders. 

    Job Requirements:

    The candidate must have a strong background in Computer Science and have at least a Bachelor's Degree in the area or its equivalent. Graduate degree preferred. The ideal candidate will have a Master's Degree or an equivalent and 5+ years experience leading product development teams.  Candidate should have gone through at least two full software lifecycles with a minimum of 2 years of software development. The individual should have proven leadership skills in a fast-paced demanding environment.

    Technical Qualifications:

    • Strong analytical skills with excellent problem solving ability  
    • Experience with Object oriented design and development 
    • Experience in C/C++/Java, SQL, OOP, Perl 
    • Experience with distributed systems/service-oriented architecture required 
    • Experience with relational databases essential

    Engineering Management:

    • Experience managing team skilled software development engineers
    • Demonstrated technical leadership of both people and projects
    • Superior analytical and problem solving skills are required
    • Experience and interest in helping teams resolve critical site issues under extreme time pressure
    • Demonstrated ability to lead teams, work cross-functionally, and build consensus on difficult issues
    • Experience and ability to develop processes and procedures which will enhance the overall service quality of Services for our customers and developers 
    • Focus on peer mentoring, code reviews, architectural consultancy and team-work

    Other Qualifications:

    • Candidates should demonstrate superior project management and engineering management skills.  
    • Should possess strong customer focus
    • Candidates must possess strong verbal and written communication skills
    • Experience designing for scalability, reliability and performance
    • Participating in non-technical aspects of the company including idea generation, business analysis and process optimization


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  • Senior Database Administrator
    Description
    Perform administration and support of large Oracle databases on UNIX and Linux platforms in performance critical, high availability environments.  Gather requirements, model, design, develop, test, implement, support, and tune high availability data.  Create necessary SQL and PL/SQL scripts for administration activities. Migrate software systems to Oracle from other software platforms and deploy Oracle software in performance-critical, high availability environments.  Provide dataset administration support and database maintenance critical to state-of-the-art electronic commerce websites.  Provide support for system upgrades and new system releases, and perform database monitoring using SQL and UNIX shell scripting, security monitoring, troubleshooting, and resolution of system failures.  Develop standards and guidelines to guide the use and acquisition of software to protect vulnerable information, modify existing databases and database management systems, or direct programmers and analysts to make changes.  Test programs or databases, correct errors, and make necessary modifications.  Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.  Approve schedules, and plan and supervise the installation and testing of new products and improvements to computer systems, as well as train users.  Establish and calculate optimum values for database parameters, and specify users and user access levels.  Ensure accuracy and completeness of data in master files and various support tools.  Establish and maintain security and integrity controls, and formulate and monitor policies, procedures, and standards relating to data management.  Build data that meet the needs of the business and work well within the overall systems architecture.

    Qualifications
    BS in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field plus five years of progressively responsible experience in the job offered or related occupations.  Progressively responsible experience the job offered or related occupation must also involve administering large Oracle databases on UNIX or Linux platforms in performance critical, high availability environments.  Experience must also involve SQL, PL/SQL, and Unix shell scripting.


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Systems and Support Engineering
  • Systems Engineer - Chennai

    Required Skills

    • Act as first level of support for any desktop related stuff ( that includes machine installation/repair keyboard mouse etc)
    • Installation of Windows OS on desktops and laptops.
    • Trouble shoot Windows OS related issues.
    • Installation of Linux in desktops.
    • Trouble shoot problems related to Linux OS.
    • Application support for Windows OS and Linux OS ( Application like MS office/Outlook etc on windows and email and office on Linux)
    • No Server support either on Linux or Windows.
    • Asset Management.
    • Vendor followup for repairs.
    • LAN trouble shooting and fairly good knowledge on Network.
    • Knowledge of Telecom related stuff.

    Soft Skills

    • Strong communication skill.
    • Organizational Skill.
    • Innovative and Flexible.
    • Good Analytical and Problem Solving skills.
    • Result Oriented Productivity.
    • Crisis Management ability.

    Roles & Responsibilities

    • To attend day to day issues related to Windows and Linux Desktops and Laptops.
    • Installation of Desktops and Laptops.
    • Generating Matrix for the trouble tickets attended in week.
    • Take care of LAN and any solve any issues related to LAN.
    • Co-ordinate with users to solve their Hardware and software issues.
    • Do asset management to keep track of assets in the company.
    • Interact with Local vendors for getting hardware repaired.
    • Take care of local telecom related issues.


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  • Business Intelligence Engineers - Vendor Analytics

    Job Description

    The Amazon.com Vendor Analytics team is recruiting Business Intelligence Engineers. The Vendor Analytics team is responsible for a business analytics platform that provides vendors with strategic information above and beyond what they can obtain from other sources. The team’s ability to provide unique value in return, positions Amazon to realize maximum value from its vendor relationships. The Vendor Analytics team leverages one of the world's largest data warehouses, and provides reporting, analysis, data mining, and data integration to vendors worldwide.

    As a Business Intelligence Engineer you will partner with business leaders to deliver data and analysis that drive critical decisions and add enormous business value. This is a critical position within the Amazon Retail Systems organization with high visibility, and the position offers excellent career growth opportunities.

    Responsibilities

    Amazon.com Vendor Analytics is a fast paced environment where every day brings new challenges and new opportunities. As a Business Intelligence Engineer, you will be responsible for building reporting systems, end-to-end, by working with the business users to gather requirements, and working with cross-functional teams to design, build, and deploy the reporting systems. Primary responsibilities include:

    • Working with business users in gathering and analyze reporting requirements
    • Leverage Amazon.com Data Warehouse platform to get access to critical business information to cater to the needs of the business
    • The engineer should be detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources & to design/construct complex analyses to finally come up with data/reports that meet the business’ requirements
    • Routinely engage in analysis on many non-standard and unique business problems and use creative-problem solving to deliver actionable output
    • Use Data Warehouse database tuning techniques to speed-up performance of queries
    • Use Data Warehouse modeling techniques to design data structures that will provide optimal response times for storage and retrieval
    • Integrate the reporting applications with our vendor platform.
    • Ability to work in a self directed environment. Take project and task ownership and drive them to completion.
    • Support the team products operationally. Help debug and troubleshoot any operational production problems.
    • Write and maintain user documentation

    Job Qualifications

    We are looking for Business Intelligence specialists who have a passion for their customers and a passion for working with data. You like working with your customers, understanding their challenges, and partnering with them to invent great solutions. You like working with large data sets, and bringing data together from multiple systems to answer critical business questions and drive change. You are analytical and creative. You should also have the following skills or experiences:

    • Bachelors degree in Computer Science or related field
    • Experience in working with databases, and SQL in a business environment
    • Excellent command over Java, C or C++ (Mason, Perl and/or JavaScript experience, a plus)
    • Experience in working with business customers to drive requirements analysis
    • Experience in providing reporting solutions to solve business needs by leveraging data warehouse data
    • Experience providing technical customer service or user support
    • Experience designing and delivering technical training
    • Excellent written and spoken communication skills
    • Experience in working with large datasets a plus
    • Experience in working with reporting tools a plus
    • Knowledge of Linux a plus


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  • Application Support Engineer - Digital Services

    Amazon.com is seeking excellent Support Engineers to join its Digital Media team. The Digital Media team is responsible for such innovative areas of Amazon as Unbox Video, Search Inside the Book, Amazon Shorts, and Amazon Upgrade.  We are looking for candidates to join the media ingestion group to support our ingestion processes and services as an extension of the development team.  The SE is responsible for ensuring the integrity of our production environment through the following activities:

    • Ticket and problem resolution
    • Host provisioning and utilization metrics
    • Development of support tools and services
    • Maintaining service metrics and monitoring
    • Service deployments

    The ideal SE candidate gets excited about solving problems and finding the root cause to problems. The strength of each SE is the ability to accurately troubleshoot issues and to create documentation, tools, and procedures that improve the stability and reliability of our services.  Candidates must also be innovative, creative, flexible, self-directed, and understand support procedures and methodologies.

    Qualifications:

    The ideal candidate will possess the following qualifications:

    • Strong troubleshooting skills
    • Ability to read and understand one or more of the following: Java, C++, Perl
    • Strong understanding of UNIX based operating systems
    • Experience writing SQL queries
    • Understanding of monitoring and metrics
    • Understanding of object oriented design
    • Experience working with customers and across multiple teams
    • Application development experience is a plus
    • Prior support experience is a definite plus
    • A degree in computer science or a relevant area


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  • Software Development Support Engineer - Retail Systems

    Amazon.com Retail Systems Team is looking for a Software Development Support Engineer who will act as first level support for all production software applications in Amazon’s Advantage, Vendor Reference Systems and Vendor Self Service teams.

    Advantage program: In this program anyone with a product and a UPC code can sell via the Amazon.com website, using Amazon.com fulfillment and customer service.  Our mission is to expand this program into new countries and new categories.

    Vendor Reference Systems: The Vendor Reference Systems within Retail Technology Systems develops the software that keeps track of everything about our vendors worldwide—from contact email addresses to ordering capability and vendor catalog. Much of Amazon.com’s retail systems depend on the information, including supply chain optimization, procurement, fulfillment, finance, etc.

    Responsibilities

    Primary responsibilities include developing monitoring solutions, troubleshooting/debugging and implementing the fix for internally developed code, performing SQL queries, updating, tracking and resolving technical challenges. High Impact production issues often require coordination between multiple Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Responsibilities also include working along side development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

    You will also participate in aspects of the development lifecycle, from design to development to deployment and on-going enhancement. You will be expected to contribute to user-interface, workflow, and algorithm design, data modeling, application architecture, and implementation of web-based user interfaces, highly-available workflow management applications, and reliable APIs which will be used to integrate with procurement, inventory management, and business intelligence systems.

    Qualifications

    The ideal candidate should be interested in a career in software development and is looking to expand their coding skills and gain exposure to a wide variety of software applications.  They must be detail oriented, have superior verbal and written communication skills, strong organizational skills, are able to work independently and can maintain professionalism under pressure.

     We’re looking for someone who has:

    • BS/MS in computer science
    • Solid CS fundamentals: service oriented architecture, OOD
    • 3-5 years experience in supporting large scale distributed systems
    • A powerful command of: Java and C++ with excellent coding skills

    Other skills that would be of value include:  Mason, Perl CGI, Oracle SQL, HTML, UNIX/LINUX



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  • Operations Manager - Digital Services

    Description:

    Amazon’s digital team has a sizable operations and development team in Chennai India. The operations team is responsible for digital content and data quality assurance, catalog operations and media ingestion functions. The Operations manager for Digital services will be responsible for various mission critical functions in supporting the above as well as other Digital products and services that are under development. As an Operations manager you will be responsible for the overall direction, coordination and evaluation and delivery of the above services on time and with high quality. Responsibilities include motivating and managing permanent and temporary employees; full accountability for setting and meeting operational goals; planning and forecasting; quality assurance and operational excellence; assigning and directing work; appraising performance and training; developing Standard Operating Procedures and mentoring supervisors. This role provides an excellent opportunity to grow with the fast growing presence of Amazon in India.

    Qualifications:

    This position requires a candidate who will have the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. The ideal candidate will have a strong commitment to employee development (including an emphasis on recruiting and retention), a keen interest in and familiarity with computer software environments as well as an exceptional level of dedication, motivation and intelligence. Strong technical and analytical aptitude is required.

    Requirements:

    • A Bachelor’s Degree in Engineering or Operations required
    • An MBA degree and Six-Sigma certification are preferred but not required
    • Ability to work remotely and independently in an off shore model
    • 5-7 years Management experience in a manufacturing, production, distribution or back office environment is desired
    • Exceptional communication skills
    • Management experience with fulltime and temporary employees
    • Ability to speak to performance metrics (how, when, who)
    • Comfortable in a fast-paced, multi-tasked, high-energy environment.


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  • Business Analyst - Retail Systems

    Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

    The Retail Systems group at Amazon Chennai Development Center, focuses on challenging technical problems - like, extracting structured-data from unstructured-content, building specialized state-of-the-art crawling infrastructure, architecting large-scale real-time distributed systems, et al - to make a direct impact on the following Amazon.com core principles.

    • Best Price
    • Wide Selection
    • Most Convenience

    The Business Analyst in the Amazon Retail Systems group will be responsible for discerning patterns, insights and key economic behavior based on data coming out the extraction engine.

    Scope of work:

    In this role you will develop next generation pattern detection algorithms using Statistical and Operation Research principles. You will have strong analytical mindset and relevant industrial experience. You will demonstrate terrific attention to detail. You will have the ability to process large data stets spanning multiple geographies and multiple data sources. You will have the clear business intuition to connect the data trends to business realities. You will have the ability to explain technical concepts in a simple and sound business like manner.

    Responsibilities:

    • Demonstrate through technical knowledge on Statistical modeling, Probability and Decision theory, Operations Research techniques and other quantitative modeling techniques
    • Understand the business reality behind large sets of data and develop meaningful models
    • Connect with business problems related to buyer and seller behavior and catalog management and develop cutting edge algorithms for pattern detection
    • Perform ad hoc analysis time to time to understand new trends in behavior modeling and pricing  patterns
    • Innovate by adapting new modeling techniques and procedures
    • Take end to end ownership in thoroughly understanding the business problems and translating that into algorithms

    Qualifications:

    • MS required, PhD desired in either Industrial Engineering or Operations Research or Computer Science.  Exceptional candidates from premier business schools, with demonstrable relevant experience can be considered.
    • Over 5 years of relevant analytics-like work, price/volume elasticity studies, market response model development and dynamic pricing solutions
    • Proven track record in understanding business problems and developing effective algorithms and solutions
    • Knowledge of at least one major statistical data analysis systems like SAS or SPSS
    • Ability to process large data sets from multiple data sources
    • Experience in Predictive Analytical modeling such as forecasting using time series or any other such techniques is preferred
    • Strong analytical mindset with willingness to Innovate
    • Ability to work closely with highly qualified professional as a team
    • Comfortable in working with multiple operating systems
    • Display entrepreneurial spirit in working
    • Ability to work efficiently and effectively in fast paced environment with tight deadlines
    • Willingness to Travel


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  • Operations Manager - Retail Systems

    Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

    The Retail Systems group at Amazon Chennai Development Center, focuses on challenging technical problems - like, extracting structured-data from unstructured-content, building specialized state-of-the-art crawling infrastructure, architecting large-scale real-time distributed systems, et al - to make a direct impact on the following Amazon.com core principles.

    • Best Price
    • Wide Selection
    • Most Convenience

    Operations Manager in Amazon Retail Systems group will lead a team of representatives and supervisors responsible for extracting & providing unstructured data to the Engineering team for an internal decision making product.

    Scope of work:

    This team’s primary responsibility is to ensure that  Amazon remains competent in the online retail space with the best price and wide selection.

    The key responsibility of this position is to manage a  cross-skilled team,  direct and provide leadership to the first-level managers. The incumbent would interact directly with Amazon’s internal customers across the globe (US, Canada, France, Germany, UK and Japan) to deliver their requirements and work directly with the Engineering team to ensure the overall health of the process is good.

    The Operations Manager would also be the co-owner in budgeting and reporting activities.

    Challenges:

    Managing a highly complex team with varied skills, contractors, vendors and global accountabilities

    • Need to work on multiple projects
    • Independent decision making

    Key Performance Areas:

    • People Management (leadership role, team management, driving professionalism and floor control, retention)
    • Formulate, Implement, Track career path & Individual Development Plans of each member in the team
    • Metrics Management
    • Work with the Quality lead / Business Analyst to manage quality, improve process efficiency and minimize variation/deviations.
    • Perform training  need analysis,  work with the Quality lead to conceptualize, design and deliver trainings to the team
    • Drive the  team to ensure high service delivery and execution
    • Vendor management
    • Co-owner in the process of budget planning


    Qualification & Experience:

    • A bachelor’s degree or higher is required, with over 8 years of experience of which a minimum 4 years in managing people and interacting with global customers / stake holders. A masters degree with a language specialization and Six-Sigma certification is preferred
    • In case of a full time MBA from a Premier Management Institute, a minimum of 4 years of work experience (of which a minimum of 3 years should be post MBA)
    • (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
    • For security clearance all candidates must undergo a background check.


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  • Senior Application Support Engineer

    Amazon’s web services division is looking for applications support engineers (senior) to join the Bangalore division. They would be responsible for maintaining and enhancing a complex large scale, high throughput application in the sandbox and production environments. They would require sharp problem solving skills and to respond quickly to outages and other problems that might arise in the customer facing environments.

    The successful candidate will have a flair for problem solving, be a fast learner, pro-active, enjoy working in large scale distributed environments, have good debugging and troubleshooting skills. Being able to think on the feet, attention to detail, and an ability to communicate clearly, to technical as well as non-technical stakeholders situated across the globe would be essential for success.

    The job responsibilities of this position would include, but are not limited to, the following:

    • Identify and implement automation mechanisms that would improve the support functions, work on monitoring and alarming functions to improve operational response times.
    • Debugging and fixing systems and applications issues reported through alarming mechanisms and by customers through various notification mechanisms.
    • Deployment and configuration of applications in various production/sandbox/test stacks.
    • Root causing of various issues reported and follow-up and closure on action items as may arise from these activities.
    • Instrumentation, collection, presentation, analysis and tracking of various application and system metrics that will measure the health of the system and reacting to any anomalies observed.
    • Debug and fix bugs in complex distributed applications.

    Skills required:

    • Bachelors/Masters in engineering (preferably in computer science) with 5+ years of experience.
    • Good analytical skills and a flair for problem solving.
    • Good understanding of deployments of large scale applications in a service oriented architecture and an experience working with them in any capacity.
    • Able to read, understand and debug others code written using OO paradigm (primarily in Java).
    • Ability to enhance/maintain existing code by doing minor improvements/patches.
    • Good understanding of database concepts and a working knowledge of SQL.
    • Advanced Functional Scripting knowledge in any scripting language (e.g. Perl, Python, Shell, etc.)
    • Working knowledge of networking and systems tools.
    • Ability to prioritize and multi-task, while at the same time being focused and date driven on action items.
    • Excellent customer focus
    • Excellent communication skills (both verbal and written)
    • Proactive attitude to identify and point out improvement opportunities in operational aspects of the system and in preventing issues that could be
    • Good knowledge of Linux/Unix environments.

    If you are excited about being part of a very talented and motivated team that works in the cutting edge of technology, in the Web 2.0 paradigm, and in getting deeply involved in the process of continuous improvement that is essential to maintain a large scale application, you should apply for this position. Amazon offers excellent compensation and benefits for this key position in our organization.



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  • Catalog Operations Engineer

    Job Summary

    This role undertakes a variety of tasks related to the building and ongoing management of the EU retail product catalogs.

    Job Detail

    Tasks include:

    • Problem solving issues, resolving deprecations and IM load problems
    • Providing critical product support eg quick launch for HP7, ipods
    • Carrying out data research to provide detailed analysis of catalog data for internal customers
    • Monitoring, troubleshooting and reporting on catalog build issues
    • Contributing to technical specifications for technology solutions and PL roll outs
    • Submitting and prioritises workflow improvements and coordinates process with technology teams
    • Liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and other issues
    • Undertaking data uploads until self service tools fully adopted
    • Produces documentation including catalog guides, blurbs, intranet pages, core processes
    • Works with software engineers to document relevant systems, logic and processes within Catalog Systems
    • Provides Self Service tool information to internal and external customers and trains on internal tools and processes
    • Manages DVD rental workflow and issues
    • Responds to internal technical requests and questions
    • Manages legal issues including: FC recalls, legal take downs, index titles and banned titles tracking
    • Attends external meetings with third party data providers and vendors
    • Identifies process improvements within core processes
    • Using various reporting mechanisms checks for ASIN detail page drops (in build logic and IM load error reports) investigates causes and resolves.


    Requirements

    Graduate level education and fluent English language skills are required; either German or French language skills are a plus. The ability to understand, troubleshoot and describe complex technical processes and issues is essential.



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